Legal
Refund Policy
Last updated: August 2026
This policy outlines how cancellations and refunds are handled for direct bookings made with Al Amerat Hotel. Bookings made through third-party platforms (Agoda, Booking.com, etc.) are subject to the terms of that platform.
Cancellations
Cancellations made at least 48 hours before the scheduled check-in date are eligible for a full refund of any deposit paid.
Cancellations made within 48 hours of check-in may be subject to a charge equivalent to one night's stay.
No-Shows
If you do not arrive on your booked date without prior notice, the booking may be cancelled and the first night's charge may apply.
Refund Processing
Approved refunds are processed back to the original payment method within 7–14 business days, depending on your bank.
How to Cancel
To cancel a booking or request a refund, please contact our front desk by phone, email, or WhatsApp using the details below.
Questions?
If you have any questions about these policies, our front desk is available 24 hours a day.
